Mount Pleasant Neighbourhood House (Volunteer Digital Literacy Trainer at Mount Pleasant Neighbourhood House)

• Background/police check requiredAppropriate for volunteers aged between 18 and 55Appropriate for volunteers aged 55 and overTraining or orientation required

The Digital Literacy Project at Mount Pleasant Neighbourhood House (MPNH) supports the community to increase overall digital literacy by providing one-on-one tutoring in basic computer skills and apps such as Zoom and Gmail, as well as supporting participants to access resources online.

Volunteer Digital Literacy Trainers work with the Digital Literacy Project Lead to provide one-on-one digital literacy assistance to those with high digital literacy needs, including isolated seniors, low-income families and newcomers. Many participants are new to exploring digital life.

Training sessions happen in-person and/or virtually, depending on participant needs and COVID-safety protocols. Examples of possible session topics include learning parts of the computer, browsing the internet, attaching a file to email, practising online safety, etc.

The Volunteer Digital Literacy Trainer:
– Facilitates a weekly, hour-long one-on-one training session with an assigned participant
– Prepares for sessions by developing lesson plans based on a template provided
– Checks in with program supervisor regularly and participates in a monthly de-brief with peers
– Follows all COVID-19 protocols in place at MPNH, including providing proof of double vaccination
– Program takes place weekdays during the day or early evening

QUALIFICATIONS
– 19 years or older
– Intermediate level English speaker
– Huge asset: A second language, especially Arabic, Chinese, Spanish, Vietnamese
– Confident in computer skills and smartphone basics
– Demonstrates an ability or interest in learning facilitation skills
– Empathetic, patient and respectful of a diverse group of people

All new MPNH volunteers must complete:
– Volunteer Application Form and Policy signing form
– Volunteer Interview and Orientation
– Criminal Record Check