BC Office of the Seniors Advocate's Residential Care Project 2016

We’re reaching out to 27,000 British Columbia seniors and their families to get first-hand feedback on the quality of their residential care and accommodations.

The results from this survey will give residents and their families a voice. They will provide a road map for improvement of the quality of care and services provided to residents and their families in residential care.

This project is being led by the BC Office of the Seniors Advocate, an independent office of the provincial government. The project is being managed by the BC Patient Centred Measurement Working Group and Providence Health Care. The project has been informed by the BC Office of the Seniors Advocate’s Long-Term Care Consultation Group.

The project is working in partnership with all health authority owned and operated sites, as well as all contracted sites (private-for-profit and private not-for-profit).
The project is working with a survey vendor, the National Research Corporation of Canada, to collect and collate the resident and most frequent visitor survey data.
The interviews are volunteer-powered, with over 900 volunteers needed contributing their time and effort across BC.