Canadian Red Cross (Health Equipment Loan Client Services)

• Background/police check requiredAppropriate for volunteers aged between 18 and 55Appropriate for volunteers aged 55 and overTraining or orientation required

Do you enjoy working in a fast-paced environment? Are you a friendly, outgoing person who enjoys meeting new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Client Services Volunteer for the Health Equipment Loan Program.

Reporting to the Team Lead this position provides direct support to in-person and telephone inquiries from the public with a primary responsibility to provide loans and accept returns of health equipment. This short term loan service offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes.

Key Responsibilities

Service to clients including customer service to those picking up or returning equipment, responding to phone and in person inquires, assisting with referrals
Administrative support including record keeping, telephone follow-up, general office duties
Accepting and receipting of financial donations

Qualifications

Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
This position requires a satisfactory Canadian vulnerable sector criminal record check

Strong verbal and written communications skills in English, including telephone etiquette
Ability to work independently and as part of an effective team
Dependable and able to effectively execute assigned tasks in a high pressure environment
Strong computer skills, with working knowledge of Microsoft Outlook, and inventory databases
Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
Ability to lift and carry 50lbs

Working Conditions

This is an ongoing position and a minimum six-month commitment is desired
Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service
We are currently seeking volunteers available to fill one or more shifts per week. Shifts are 9:30 am – 1:00 pm or 12:30-4:00 on weekdays (Monday – Friday).

Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteer across the world.

The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their applications and resumes to:
The Canadian Red Cross Society
Email: BCYvolunteering@redcross.ca
Fax: 1-855-920-7112
While we appreciate all responses, only candidates under consideration will be contacted.
Please note that relocation funding is not available for this position.

Volunteer application 

Canadian Red Cross
@redcrosscanada