West End Seniors’ Network (Reception Volunteer at Barclay Manor)

Organization Name: West End Seniors’ Network
Opportunity Title: Reception Volunteer at Barclay Manor
Category: Administration / Clerical / Office
Commitment: Ongoing Opportunity (> 1 year)
Start Date: January 10, 2022
End Date: January 1, 2023

Email: volunteers@wesn.ca
Website: http://wesn.ca
Details:

• Background/police check required
• Appropriate for volunteers aged 55 and over
• Training or orientation required

Opportunity Description:

Our Mission:

To enhance the quality of life of older adults by providing social, recreational, educational, and supportive programs and services that foster connection and inclusion in the broader community.

Description:

This volunteering role provides reception duties for WESN staff, members and clients at Barclay Manor in the West End.

Time Commitment:

One shift a week of 4 hours. Either from 9am-1pm or 1pm-5pm during weekdays

Responsibilities & Duties:

The responsibilities and duties of this role include, but are not limited to, the following:

• To log time spent volunteering using the Volunteer Hours Report Form.
• To answer and direct phone calls.
• To register members and clients for programming over the phone and in person.
• To greet and assist with WESN’s member, volunteers, and clients.
• To make reminder and cancellation calls to registered participants
• To issue and record annual WESN memberships.
• To assist program setup and attendance taking.
• To assist with newsletter sorting and bundling on a monthly basis.
• Shredding, filing, and photocopying, as required.
• To assist with other administrative tasks, as required.

Skills Required:

• Positive, friendly, ‘can do’ attitude.
• Self starter, willing to use initiative and capable of working with minimal supervision.
• Attention to detail and able to follow instructions closely.
• Good communication skills with ability to state needs and clarify questions with staff.
• Good organizational skills
• Experience of working in an office environment
• Strong phone skills, ability to operate a multiline phone
• Fluent and confident in written and spoken English

 Benefits: 

• Position training provided, as necessary.
• Learn office skills and be comfortable working in an office environment.
• Make a positive difference and contribute to the health and wellbeing of older adults in your community.
• Be invited to volunteer appreciation events.
• Upon request, a reference letter after 3 months of dedicated service.

Other Requirements

Successful completition of a Criminal Record Check to volunteer with vulnerable adults.